Hygienic measures

Precautionary measures regarding Coronavirus

Dear guest,

your safety and wellbeing is our top priority - therefore we have developed a hygiene concept that respects and includes all guidelines and regulations of the government, the local authorities and the WHO.

• To avoid unneccessary physical contact points, please pay for your hotel bill via debit card. There is also the possibility to receive the final hotel bill via e-mail after your departure.

• Housekeeping has been adapted according to current regulations. If you do not wish to have your room cleaned, please hang the red card on your room door. Our housekeeper will then contact you and discuss your individual wishes.

• The reception desk will be available to you 24/7 via WhatsApp number 0049 174 / 3202045 during your stay for questions and requests.

• Please book a table in advance for your visit to the Gourmetrestaurant Aubergine (extension 290) or to the Restaurant Oliv's (extension 293).

• Furthermore, please keep in mind the recommendations of the Bundeszentrale für gesundheitliche Aufklärung:
  • Sneeze or cough in the bend of your arm or a handkerchief
  • Keep your hands away from your face
  • Keep your distance from people who show symptoms like coughing, sneezing or a fever
  • Avoid physical contact
  • Wash your hands regularly with water and soap for at least 20 seconds

Before your stay

• We would like to recommend you perform a lateral flow test prior to your arrival to ensure your own safety as well as others.

Arrival/Departure

• In order to offer you the best possible travel protection, you can of course book the Travel Cancellation Insurance by ERGO at any time before the start of your trip. You can find more information here.

Reception/Hotel lobby

• The reception can be reached 24/7 during your stay contactlessly via WhatsApp on +49 (0) 174 / 3202 045 to answer all questions and requests.
• To avoid unnecessary contact, we recommend to pay your hotel bill cashless. It is also possible to receive the final hotel bill by e-mail after departure.
• All public areas are aired out, professionally cleaned and disinfected several times a day.

Rooms/Housekeeping

• You do not wish to have your room cleaned? Please hang the red card on your room door - our housekeeper will approach you and discuss your individual wishes.
• Please take advantage of our Share Magazines offer, which gives you free digital access to over 500 daily newspapers and magazines via your smartphone or tablet.

Restaurants and Bar

• Please wait in front of Restaurant Oliv’s, a member of staff will gladly show you to your table.
• Our culinary outlets will be open during the following times:

Fitness- and Wellness area

• A basic cleaning is carried out daily.
• Please note that children from the age of 14 may use the wellness area accompanied by an adult.
• Towels and bathrobes are available in the wellness area.
• The consumption of food and the ordering of food and drinks is not permitted - water may of course be brought in or taken out in the wellness area.